Frequently Asked Questions

What can I expect from Shopkins Live! Shop It Up!?

Shopkins Live! Shop It Up! lights up the stage in this first ever production packed with show stopping musical performances featuring the Shoppies! Get up up close with Jessicake, Bubbleisha, Peppa-Mint and your Shopkins friends. This is one show you won’t want to miss! The roles of the Shoppies are performed by a cast of talented “triple threat” entertainers who excel in acting, singing and dancing. Innovative costuming will bring the Shopkins characters alive within an inspired set design augmented with dazzling lights that heighten the virtuoso performances.

How long is the performance?

Shopkins Live! Shop It Up! is 90 minutes inclusive of one intermission.

How do I purchase tickets to the show?

You can purchase tickets to the show here.

How do I receive a promo code to purchase presale or discounted tickets?

In order to receive presale promo codes and other special offers, all you have to do is register for our Shopkins Live! Shop It Up! mailing list. To sign up, please click here.

What does the VIP package include?

Check it out! The Shopkins Live! Shop It Up! VIP Party package gives Shopkins fans exclusive access to the after-show VIP Party, where they will have the opportunity to meet and take photos with some of the Shoppies from the show! Each VIP Package includes: One (1) premium ticket in the first ten rows of the theatre One (1) meet and greet photo opportunity One (1) exclusive Shopkins Live! Shop It Up! merchandise item One (1) exclusive Shopkins Live! Shop It Up! VIP lanyard Access to an exclusive Shopkins Live! Shop It Up! themed after-show party room, which includes fun activities for Shopkins fans. All patrons – adults and children – require a VIP ticket to attend the VIP Party. All children must be accompanied by paid adult; unaccompanied children will not be permitted into the VIP Party. The VIP Party package is available in select cities. For more information, please contact your point of purchase contact.

How early should I arrive?

The doors typically open 1 hour in advance of the show start time. We suggest that you also plan additional time for traffic delays, parking, entrance to the venue and line-ups at the concession or merchandise stands.

Do I need to purchase a ticket for my infant child who is under one year old?

Children over the age of 12 months on the performance date need a ticket. However, some venues require that everyone, regardless of age, have a ticket due to fire regulations. Please contact your venue for more information on their policies.

Can I bring a camera?

Yes, this is a special moment for your family and we encourage you to capture it! However, the photos should be for personal use only, and we ask that you do not use a flash during the show. Professional photography and video-taping are strictly prohibited. Please also respect the venue’s regulations. If you do take any pictures, we invite you to share them with us on social media using #ShopkinsLive.

Will there be merchandise for sale at the show?

Yes, there will be a merchandise booth stocked with items only available at the live shows. We suggest you arrive 1 hour before show time as the merchandise booth will be busy!

Why isn't my city on your performance schedule?

For the most up-to-date schedule information, visit us here. New cities are being added to our show schedules on a regular basis.

Who do I contact regarding a question or comment about the show?

Please contact us directly by email at